You and your family have the right to be treated with respect and courtesy, including having your questions answered and your telephone messages returned in a timely manner. If you have an emergency, you may contact the In-Home Services social worker between the hours of 8:00 a.m. and 5:00 p.m. at the In-Home Services worker's number. If you feel the situation will not wait until the social worker returns your call, you may contact the clerical support person for assistance.