When is my disconnection date?

Bills are due and payable upon creation.  A customer’s failure to receive a water bill shall not preclude such bill becoming delinquent or relieve the user from payment. Bills become delinquent twenty days after the BILLING DATE, there after which a 10% penalty will be applied.  If the bill is not paid within 50 days of the BILLING DATE service will be disconnected.   If you are scheduled for a disconnection, the date will be printed on your monthly bill. We do not send out additional notices. We do not call/robo-call customers to remind them of their due dates or their disconnection dates. 

HOWEVER!!!! If you know your billing area (Northwest Craven, East Craven, Neuse River or Township 6) you can click NOTIFY ME from our calendar.. This feature will send you a text or email message 2 days before your area's bills are due or scheduled for disconnection! It cannot give any information on your account, you would still have to contact the office for specifics. PLEASE NOTE: This will send you a message even if your bill has already been paid. If you do not know your billing area, please feel free to ask one of our Customer Service Clerks.


Show All Answers

1. What are Craven County Water’s hours of operation?
2. What is a System Pressure Advisory?
3. What areas are serviced by Craven County Water?
4. How do I set up Craven County Water service?
5. Why do I have to show my ID?
6. What is Craven County Water’s current rate schedule?
7. Does Craven County Water service my sewer too?
8. Does Craven County Water service trash collection?
9. Does Craven County Water send out bills via email?
10. Why do I have to give you my account number to get any information when I call the office?
11. When is my Craven County Water bill due?
12. When is my disconnection date?
13. What if I cannot pay my bill?
14. What do I do if I have a leak?
15. Why did my water change?
16. Is my water going to be hard?
17. Why does my water smell like chlorine?
18. Will you test the water at my house?