How do I set up Craven County Water service?

There are several different ways to set up a new service. 

  • You may come into the office located at 2830 Neuse Blvd, New Bern, N.C. 28562. You will need to bring your lease or purchase agreement, your state or federally issued photo identification and check, cash or money order to pay for any fees.
  • You may download the forms from this site and mail them into the office at 2830 Neuse Blvd, New Bern, N.C. 28562. You will need to enclose a copy your lease or purchase agreement, your state or federally issued photo identification and check or money order to pay for any fees.
  • The newest option is to fill out the forms online. Once you have completed all 3 pages a Customer Service Clerk will contact you via email to send you instructions on how to pay the fees via Official Payments. If you do not receive an email from a Customer Service Clerk within a timely manner, please feel free to call the office to inquire about your application.

Show All Answers

1. What are Craven County Water’s hours of operation?
2. What areas are serviced by Craven County Water?
3. How do I set up Craven County Water service?
4. Why do I have to show my ID?
5. What is Craven County Water’s current rate schedule?
6. Does Craven County Water service my sewer too?
7. Does Craven County Water service trash collection?
8. Does Craven County Water send out bills via email?
9. Why do I have to give you my account number to get any information when I call the office?
10. When is my Craven County Water bill due?
11. When is my disconnection date?
12. What if I cannot pay my bill?
13. What do I do if I have a leak?
14. Why did my water change?
15. Is my water going to be hard?
16. Why does my water smell like chlorine?
17. Will you test the water at my house?